Claims and loss handling is the materialized utility of insurance, it is the actual "product" paid for. As your brokers/risk management consultants, it is our duty to work with you through the claims process to ensure that claims processing is hassle free to your organisation. We have done it for others and now is the time for you to share from this experience!
At Senforce, our role in the claims management process is as follows:
- To monitor, manage, regularly follow up and negotiate settlement of all claims submitted by clients.
- To assist in the resolution or conduct of difficult or contentious claims with underwriters and re-insurers where required.
- Claims administration, including collection of insurance proceeds and proactive follow-up of outstanding claims until finalization.
- Provision of status reports on all claims in process for clients.
- To maintain records of paid and outstanding claims for underwriting disclosure and inclusion in renewal submissions.